Policies
Returns & Refunds
Draft for review. This policy is being finalized and will be published before launch.
Return window
[OWNER APPROVAL NEEDED] The number of days after delivery within which a return can be requested.
Condition of returned kits
[OWNER APPROVAL NEEDED] Whether kits must be complete, unused and in original packaging, and whether single components can be returned.
How to start a return
[OWNER APPROVAL NEEDED] The steps and the contact method for requesting a return, and the return address.
Return shipping costs
[OWNER APPROVAL NEEDED] Who pays for return shipping.
Damaged or incorrect items
[OWNER APPROVAL NEEDED] How to report an item that arrives damaged or incorrect, and the time limit for doing so.
Refunds
[OWNER APPROVAL NEEDED] How and when refunds are issued to the original payment method.
Questions? Contact us.